Shipping and Returns Policy

Shipping

• Free local delivery for orders of 12 bottles or more within Geelong and the Surf Coast (as far as Lorne). Select Free Delivery – Local at checkout.

• We ship with Fastway and Australia Post.

• Orders are dispatched within 2 to 6 business days, depending on your location.

• A signature is required unless you’ve given Authority to Leave.

• We won’t ship during extreme heat. If there’s a delay, we’ll let you know.

• Free shipping on orders over $200.

• Orders under $200 incur a $10 delivery fee per dozen or part thereof.

• Remote areas may attract extra charges — we’ll contact you if needed.

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Returns

Our returns policy includes your rights under Australian Consumer Law, along with additional support from us.

If your item is faulty, damaged or incorrect, we’re happy to provide a refund or exchange, with proof of purchase.
If you paid for delivery, we’ll also cover the cost of return.

If you’ve changed your mind, contact us by phone or email to discuss.
Exchanges are offered at our discretion and items must be returned in original condition and packaging.
You’ll need to cover any delivery costs for change-of-mind returns.

Note: If the issue is our fault — such as sending the wrong item or a product arriving damaged — we’ll refund the full amount including delivery.